Returns
How returns, faults and warranties are handled when you buy from us.
We want you to be happy with what you buy from us. This policy explains how returns, faults and warranties work — clearly and fairly.
If an item arrives faulty, damaged or not as described, contact us within 7 days of delivery and we’ll put it right — by repair, replacement or refund, depending on the situation. Please keep the original packaging where possible.
Products are covered by the manufacturer’s warranty that applies to that item. Warranty periods vary by product and brand; we’ll confirm the applicable warranty on your quote or invoice. Warranty covers manufacturing defects, not accidental damage, misuse or normal wear.
Because we order much of our stock on request, some items are brought in specifically for you. These special-order items, and consumables that have been opened, may not be returnable for change of mind. Where a change-of-mind return is possible, the item must be unused, in its original sealed packaging, and a handling fee may apply. Please check with us before ordering if you’re unsure.
Message us on WhatsApp at +267 78 462 607 or email sales@eucal.co.bw with your invoice details and a description (and a photo, if it’s a fault). We’ll guide you through the next steps.
Approved refunds are made using the original payment method within a reasonable period after we’ve received and checked the returned item.
This policy does not affect any statutory rights you have under Botswana consumer law.
Last updated: 2026. Questions about this page? Email sales@eucal.co.bw.